Velvet Line

Draft — pending legal review. This document was prepared to the structure required by our payment provider and the card networks, but has not yet been reviewed by a qualified lawyer. It is published so the content and flows can be assessed. Do not rely on it as final terms.

Billing Support

Last updated: 4 August 2026

Recognise a charge

Payments for Velvet Line are processed by CCBill, an authorised payment provider, on behalf of TODO — registered legal entity name. On your card or bank statement the charge appears as:

TODO — assigned by CCBill at onboarding

If that is the charge you are looking at, it is us. Nothing about the charge names the service or its content — statements are deliberately discreet.

Find your transaction

CCBill runs a consumer lookup where you can find a transaction using your email address, the last four digits of your card, or the subscription ID from your receipt:

https://support.ccbill.com

From there you can view your subscription, update your card, or cancel.

Cancel a subscription

The fastest route is your own Account page — one click, effective immediately, no explanation needed. You can also cancel through CCBill at the link above, or ask us at support@example.com.

Full terms are in our Refund & Cancellation Policy.

Before you dispute a charge

Please contact us first at support@example.com. We answer within 2 business days and can usually refund immediately where a refund is due. A bank dispute takes weeks, and if the charge turns out to be legitimate you may find your access closed while it is investigated.

If the charge was genuinely not made by you, say so and we will cancel the subscription and refund it without argument.

What we can and cannot see

We never receive your card number. Card details go directly to CCBill and are never stored on our systems. We can see your subscription status, the date and amount of each payment, and the credits it granted — that is all. For anything involving the card itself, CCBill is the right contact.

Contact