Refund & Cancellation Policy
Last updated: 4 August 2026
1. What you are buying
A Velvet Line subscription is a recurring purchase. Each successful payment grants a fixed number of credits immediately, and the subscription renews automatically at the same price and interval until you cancel.
| Plan | Price | Renews every | Credits per payment |
|---|---|---|---|
| Monthly | $24.95 USD | 30 days | 150,000 |
| 3 months | $59.95 USD | 90 days | 400,000 |
| 12 months | $199.95 USD | 365 days | 1,800,000 |
Charges appear on your statement as TODO — assigned by CCBill at onboarding. If you do not recognise a charge, please read Billing Support before contacting your bank — a dispute costs us a fee and takes longer to resolve than a refund.
2. How to cancel
Cancellation is immediate, self-service and takes one click. We will never ask you to call, write a letter, or explain yourself.
- Sign in and open your Account page.
- Under your subscription, select Cancel subscription and confirm.
You may also cancel directly with our payment provider at https://support.ccbill.com, or email us at support@example.com and we will do it for you within 2 business days.
3. What happens when you cancel
- No further payments are taken. This is the effect of cancelling.
- You keep access until the end of the period you have already paid for, and the credits from that payment remain usable. Cancelling does not cut you off on the day you cancel.
- Credits do not expire while your account is open.
- Cancelling by itself does not refund the payment already taken — see section 4.
4. Refunds
We will refund a payment in full where:
- you were charged after cancelling;
- you were charged more than once for the same period;
- a technical fault on our side prevented you from using the service;
- the charge was not authorised by you (see section 5);
- you request a refund within 14 days of a payment and have used less than 10% of the credits it granted.
Outside those cases, refunds are discretionary. Because credits are delivered instantly and consumed as you talk, a period that has been substantially used is not usually refundable. We will always consider a request on its facts — write to support@example.com and tell us what happened.
Approved refunds are returned to the original payment method. We aim to action them within 2 business days; your bank may take a further 5–10 days to show it.
5. Unauthorised charges
If you believe someone used your card without permission, contact us immediately at support@example.com or our payment provider at https://support.ccbill.com. We will cancel the subscription and refund the unauthorised charge.
6. Free trial credits
New accounts receive a small number of free credits. These are a gift, carry no monetary value, are not refundable and do not start a subscription. You are never charged without choosing a plan and entering payment details yourself.
7. Price changes
We may change plan prices. A change never affects a payment already taken. If a change would affect your renewal price, we will tell you by email before it happens, in time for you to cancel.