Velvet Line

Draft — pending legal review. This document was prepared to the structure required by our payment provider and the card networks, but has not yet been reviewed by a qualified lawyer. It is published so the content and flows can be assessed. Do not rely on it as final terms.

Contact & Support

Last updated: 4 August 2026

Who to write to

SubjectAddressWe reply within
General support, account, technicalsupport@example.com2 business days
Billing, refunds, cancellationsupport@example.com2 business days
Privacy, data access, deletionprivacy@example.com1 month (statutory)
Content reports, removal, appealscomplaints@example.com48 hours for non-consensual imagery, otherwise 7 business days
Copyrightdmca@example.com7 business days

Postal address

TODO — registered legal entity name
TODO — company number and jurisdiction
TODO — street, TODO — city, postcode, TODO — country

Payments

Payments for Velvet Line are processed by CCBill. To look up a charge, update a card or cancel directly with the payment provider, visit https://support.ccbill.com. See Billing Support for the statement descriptor.

A note on what we are

Every character on Velvet Line is a computer program. There is no person on the other end of a call, and writing to the addresses above reaches our staff, not a character. If you are struggling and need to talk to a human being, please contact a qualified professional or, in an emergency, your local emergency services.